Contact

Headquarters Speyer
An der Hofweide 7
D-67346 Speyer

Phone: +49 6232 91906-0
Fax: +49 6232 91906-100
Email: info.sp@spiratec-ag.com

Support & Service Desk

Outsourcing Support for individual fields or sectors helps create cost transparency and enhances the support for the field in question.
An experienced Support and Service desk enables the rapid and transparent processing of support requests.
SpiraTec’s close-knit competence team and service personnel create the ideal service contract with all the relevant, customised service features.

  • Use of existing ticket systems for structured support request processing (possible use of the customer’s own ticket system)
  • Individual implementation of Service Level Agreements according to customer requirements via the existing service desk at SpiraTec:
    • 1st level support - system availability and user support
    • 2nd level support - maintenance and trouble shooting
    • 3rd Level Support - for own solutions

Technical solutions for secure, flexible remote access
(e.g. SSL-VPN)